Privacy Policy

1. Who We Are

Crafted Edge Solutions is a product engineering studio registered in Kenya. Our registered contact address is Nairobi, Kenya. You can reach us at [email protected].

This Privacy Policy explains what personal data we collect, why we collect it, and how we handle it when you use our website at craftededgesolutions.africa, subscribe to Insights, or enquire about our services.

2. What We Collect and Why

Account registration

When you create an account, we collect your email address and name. We use this to authenticate you, manage your Insights membership, and send you transactional emails such as password resets and subscription confirmations.

Contact and project enquiries

When you submit a contact form, we collect your name, email address, phone number, and any information you provide about your project. We use this solely to respond to your enquiry and assess whether we can work together.

Newsletter sign-up

If you subscribe to our newsletter, we collect your email address. We use this to send you engineering briefs and studio updates. You can unsubscribe at any time using the link in any email we send.

Payment information

Insights subscriptions are processed by Paystack. We do not store your card details. Paystack handles all payment processing and their privacy policy applies to payment data. We receive confirmation of your payment and the associated email address from Paystack.

Usage data

We may collect standard server logs including IP address, browser type, and pages visited. We use this for security monitoring and to understand how the site is used. We do not use third-party analytics trackers.

3. Legal Basis for Processing

We process your data on the following bases:

• Contract performance — to provide you with Insights membership and respond to project enquiries.
• Legitimate interests — to operate and improve the platform, and to communicate with you about our services.
• Consent — for newsletter subscriptions, which you may withdraw at any time.

4. How Long We Keep Your Data

We keep account data for as long as your account is active. If you delete your account or request deletion, we will remove your personal data within 30 days, except where we are required to retain it for legal or financial compliance purposes.

Contact form submissions are kept for up to 12 months. Newsletter subscriber records are kept until you unsubscribe.

5. Who We Share Data With

We do not sell or rent your personal data. We share it only with:

• Paystack — to process subscription payments.
• Zoho Mail / our email provider — to deliver transactional and newsletter emails.
• Railway — our hosting provider, where your data is stored on servers located in Europe.

We may disclose your data if required by Kenyan law or a valid legal process.

6. Your Rights

You have the right to access, correct, or delete the personal data we hold about you. To exercise any of these rights, email us at [email protected]. We will respond within 14 days.

You may also withdraw consent for newsletter emails at any time by clicking the unsubscribe link in any email.

7. Cookies

We use only essential cookies — specifically, a session cookie required for account login and a CSRF token for form security. We do not use advertising or tracking cookies.

8. Security

We use HTTPS for all data in transit. Passwords are hashed and never stored in plain text. Access to production systems is restricted to authorised personnel.

9. Changes to This Policy

We may update this policy from time to time. The date at the top of this page reflects the most recent revision. We will notify active subscribers of any material changes by email.

10. Contact

For any privacy-related questions or requests: [email protected]
Crafted Edge Solutions, Nairobi, Kenya.